Reminder for Guest Folios
For guests staying using WOH Free Night Rate and WOH Free Night Promotion Rate,
- Collect and authorize a credit card for incidentals only.
- Do not make changes to any WOH Free Night reservations. Any changes must be pushed by Hyatt directly.
- When checking out, move the balance to the folio "Paymaster Hyatt". Keep only one "bill" for each month.
How to post credits via the statement
Step 1
First, we will receive the following type of email. In this email, there will be an excel file attached.
2
Find the tab called "Award Compensation". 
At the same time, open up the "Paymaster Hyatt" profile in the PMS System and open the Billing tab.
Ensure all reservations are grouped into Bills by Month
3
Match up reservations and post payment accordingly for the month. If any discrepancy, post an accommodations adjustment and inform the accounting department regarding the adjustment.- Use the payment method Payment > External Payment > Loyalty Points and note the Excel Filename (ex: FATYH2108)
- Any discrepancy should be written off as an accommodations adjustment.
For example, below, a (-$157.85 / 1.11) or (-142.21) accommodations adjustment would need to be posted to this bill.
How to post credits in accounting only
Overview
This procedure is only for accounting, when an actual credit payment is issued to the hotel.
DeleteStep 1
First, accounting (and others) will receive the following type of email. Request confirmation of this type of email each month. There may not be a credit in each month.
Step 2
Post the amount specified as a payment received against the City Ledger / Paymaster account for Hyatt. Payment method should be External / Check or Cheque. Inform accounting with the date this posting was made in the PMS system.
Delete