A transaction might be returned as unsettled by the credit card processor during the batch settlement for various reasons, including: insufficient funds, authorization declined, technical issues, communication errors, cardholder dispute, or expired authorization. It's essential to investigate the specific reason for the unsettled status by checking transaction logs, communication records, and, if necessary, reaching out to the credit card processor for more information.
The only preemptive measure before contacting the credit card processor is attempting to repost the transaction.
Steps to Reposting Credit Card Transaction
Step 1
- Get the folio/confirmation number from the credit card batch.
Step 2
-Go to the Folio.
-Select the method of payment, enter the amount and click on “Save”.
Step 3
-The window will be empty of information. Click on “View”.
Step 4
-Highlight the credit card to charge (again) and click on “Use this Card”.
Step 5
-Back into the “Credit Card - Charge” window. Click “Authorize", then “ok”.
Step 6
-Once successfully reposted, you can void the previous unsettled transaction.