Professionalism

• All employees are expected to maintain a high level of professionalism at all times when representing the hotel.
• Dress code and hygiene guidelines must be adhered to, ensuring a neat and professional appearance.
• Use of appropriate language and tone in all communications, whether with guests or colleagues, is mandatory.

Guest Interactions

• Guests should be treated with courtesy, respect, and attentiveness at all times.
• Confidentiality must be maintained regarding guest information and requests.
• Discretion should be exercised when dealing with sensitive or private matters.

Respect and Diversity

• Discrimination or harassment of any kind, including but not limited to race, gender, religion, nationality, or sexual orientation, will not be tolerated.
• All guests and colleagues must be treated with dignity and respect, regardless of their background or identity.
• Language barriers should be overcome with patience and understanding, and guests should never be made to feel uncomfortable due to linguistic differences.

Ethical Conduct

• Honest and ethical behavior is expected from all employees in their interactions with guests, colleagues, and the company.
• Theft, fraud, or any other form of dishonesty will result in immediate disciplinary action, up to and including termination.
• Insubordination, including failure or refusal to perform assigned duties as requested by a Manager or Supervisor.
• Non-work activities on company premises is not professional or productive.

Confidentiality

• All proprietary and guest information must be kept confidential and not disclosed to unauthorized individuals.
• Guest privacy must be respected at all times, and personal information should only be used for legitimate business purposes.

Safety and Security

• Employees are responsible for maintaining a safe and secure environment for guests and colleagues.
• Any suspicious activity or security concerns should be reported immediately to the appropriate authorities.

Compliance with Hotel Policies and Regulations

• Employees are expected to comply with all hotel policies and procedures, as well as local, state, and federal regulations.
• Willful destruction and severe negligence are both unacceptable behavior when it comes to protecting company property. 
• Fraudulently falsifying company documents such as applications, payroll documents, time cards, financial reports, etc.
• Unaware of policies or regulations is not an excuse for non-compliance.
• Excessive tardiness, absenteeism, or failure to inform your supervisor that you cannot work. Failure to show up to work for three consecutive days constitutes a voluntary resignation.
• On Company premises, hitting, pushing or other means of injuring another person or carrying a dangerous weapon is strictly forbidden. 
• Using loud or offensive language in dealing with a manager, coworker, or our customers; swearing; or provoking a fight is prohibited. 
• Failing to work in a safe, efficient manner. Failing to report accidents, losses, and property damage promptly.

Alcohol and Substance Abuse

• Consumption of alcohol or illegal substances while on duty is strictly prohibited.
• While on company property, an employee may not possess, use, sell, transfer, dispense or store alcohol, illicit drugs, or drug paraphernalia.
• Employees must not report to work under the influence of alcohol or drugs.

Social Media and Online Conduct

• Employees should exercise caution and professionalism when posting on social media platforms, especially regarding hotel-related matters.
• Confidential information or negative comments about the hotel, guests, or colleagues should never be shared online.

Safe/Petty Cash Handling

Managers are to follow the safe handling procedures at all given times.

Cash and any money related to the property should be safely put into a locked safe.

Failure to accurately and properly account for petty cash is unacceptable. 

Any continuous cash shortages or irregularities exceeding acceptable limits are also unacceptable.

Managers must adhere to safe handling procedures at all times.

Cash and any funds related to the property must be securely placed into the safe.

The safe must remain locked at all times without exception.

Consequences of Violations

• Violations of this Code of Conduct may result in disciplinary action, up to and including termination of employment.