Daily Tasks/Checklist

Guest Services

• Reach out to upcoming guests / bookings, personal touches, etc.

Front Desk

• Cross-check bucket vs PMS data for all reservations (room type, rate type, payment status)
• Checkout receipts for guests
• Take Inventory of Amenities
• Check all rooms on the Phone console and make sure their call settings are set to LOC only (local calls only). 
  • LOC = Local
  • LD = Long Distance & International
  • INT = Internal
• Add wakeup calls for any rooms that have requested them.

Breakfast

• Start preparing for breakfast

Accounting

• Run PMS System Night Audit (if applicable)
• Send all daily data spreadsheets, reports, etc
• Audit all franchise reimbursements, rewards stays, etc
• Send aging statements out to accounts receivables
• Reconcile / audit OTA reservations
• Reconciling all payment methods
• Compare inhouse rooms rates, add-ons, packages, etc vs the booking

Housekeeping

• Fold Laundry (if laundry room is adjacent)
• Push laundry forward
• Mop the floors
• Clean the windows
• Clean all public space bathrooms, toilets, etc
• Restock
• Note down the specific room numbers that have privacy / DND door tags to give the Housekeeping team a better idea of rooms for the coming day. 
• Stock all houeskeeping carts
• Prepare preliminary data for housekeeping boards

Facilities

• Walk the property at the start of the shift and at around 3a (night audit)
• Red Book (maybe create upload system)