AM Checklist Notes General Restock all Housekeeping carts, sprayers / chemicals, clean garbage bags, rags, etc. Restock all linen / towel shelves in storage rooms on each floor Keep storage rooms clean & organized Keep all public spaces and back of house spaces clean Public Areas Guest Laundry Public Restrooms Gym Area Pool Area Elevators Stairw...

Changes Coming to How you dial calls on your Landline Telephone: The purpose of this letter is to remind you of changes coming to how you dial calls on your landline telephone. The Federal Communications Commission (FCC) is working to adopt a new three-digit number (9-8-8) for the National Suicide Prevention and Mental Health Crisis Lifeline. This c...

When using our phone consoles, we (the staff) can make outgoing long-distance calls but should try to use email as our first and preferred method of contact with guests when we are working to assist them with reservations.   However, the phone consoles in our guest rooms should be set to LOC (local calls) only.   Here are some helpful notes below to...

Update Table of Contents Editor Toolbar   Viewing Your Drafted Article  Contacting the Help Desk / Support Chat Submitting Your Draft  OVERVIEW Articles on Concierge are created to help guide / provide understanding and knowledge to topics that you're learning or answers for questions you may have.  Articles on Concierge are organized by categories,...

OVERVIEW Key prevention practices include:  Ensuring adequate ventilation in all spaces Physical distancing to the maximum extent possible Use of face coverings by workers (where respiratory protection is not required) and customers/clients Frequent handwashing and regular cleaning and disinfection Training workers on these and other elements of the...

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Update Table of Contents Daily Tasks that will help you prepare for the day and anticipate our guests needs. Room Assignments, Registration Cards & Room Keys Preparing Breakfast Bags To-Go Checking Out Remaining Departures  Housekeeping Boards Prepare for Arrivals For IVANI (IHG) or IVCFN (Chase) Daily Tasks that will help you prepare for the da...

  Below is information on handling body fluid spills, cleaning up biohazard spills, handling sharps, bed bugs, and biohazard waste.    These situations need more attention and care since they can spread diseases and cause harm. Review the information below to learn what to do in situations that may arise.             ...

Unfortunately, we cannot offer the staff breakfast items, even if it is food that is left over from breakfast time.  Breakfast items that are prepared by the breakfast staff during breakfast hours should remain only for guests. Leftover items should be responsibly discarded. It is in the best interest of employees as well as employers to do this. As...

Place bed skirt. "Tag" each corner of bed skirt to keep it in place.  Place mattress and mattress pad. Put fitted sheet on bed. Place flat sheet on bed, with top edge even with top of mattress. Leave all sides untucked and hanging evenly.  Place blanket over flat sheet, with top edge 4 inches from top of mattress. Leave all sides untucked and hangin...

Daily Tasks that will help you prepare for the day and anticipate our guests needs. Preparing Breakfast To-Go Bags  How to prepare the breakfast “to-go” bag during COVID 19 Advise the guest that during COVID 19, we will not be serving our hot breakfast, but will have breakfast to-go bags available. Breakfast bags are served from 7am-9am. Bag prepara...

Quarterly Ensure system gauges are in good condition; verify the normal water supply pressure is being maintained Verify that all Alarm devices are free from physical damage Verify that all hydraulically designed systems have the Hydraulic Nameplate properly attached to the Sprinkler Riser and that it is legible.  Ensure that the proper number and t...

It wasn’t long ago that temperatures were regularly approaching one-hundred, but before long we’ll be dealing with freezing temperatures. Since Oklahoma weather brings the possibility of ice and snow as early as October and as late as April, it’s important to be prepared well in advance. Before winter weather hits, understand how it affects your con...

COVID-19 Guidance Information Updates All state guidance information is current as of 05/17/2021, 8:00 AM/ The local guidance is current as of 05/14/2021, 8:00 AM.  Guidance Considerations Please consult the covid19.ca.gov industry guidance website, the Cal/OSHA COVID-19 guidance website, and the local public health department COVID-19 website to ch...

COVID-19 Guidance Information Updates All state guidance information is current as of 05/17/2021, 8:00 AM/ The local guidance is current as of 05/14/2021, 8:00 AM. Guidance Considerations Please consult the covid19.ca.gov industry guidance website, the Cal/OSHA COVID-19 guidance website, and the local public health department COVID-19 website to che...